Frequently Asked Questions
How far in advance should I schedule my move?
We recommend booking at least 2–4 weeks in advance, especially during busy seasons (summer, weekends, and month-end). However, if you have a last-minute move, give us a call — we’ll always do our best to accommodate you.
Do you provide packing services?
Yes! Smooth Moves offers full-service packing, partial packing, and unpacking options. We supply all materials and pack your belongings with premium care.
Can I pack my own items?
Absolutely. You can pack your items yourself or let us handle it. If you choose to DIY, we’re happy to recommend the best packing supplies and techniques to ensure everything’s secure.
Are you licensed and insured?
Yes — Smooth Moves is fully licensed and insured for residential and commercial moves, so you can feel confident your belongings are protected.
What items can’t be moved?
For safety reasons, we cannot move hazardous materials like gasoline, aerosols, paint, propane tanks, fireworks, or flammable liquids. If you’re unsure about a specific item, just ask!
Do you move specialty items like pianos or safes?
Yes — our team is trained and equipped to handle pianos, heavy safes, fitness equipment, antiques, and delicate specialty items. Please mention these items when booking so we can plan properly.
How long will my move take?
Every move is unique. Factors like the size of the home, number of boxes, stairs, elevators, and travel time all play a role. Contact us for a personalized estimate.
How do you protect my furniture and home during the move?
We use premium padded wrapping, secure straps, floor protectors, and careful handling to keep your belongings and home safe from start to finish.
Do you provide moving supplies?
Yes! We offer boxes, packing paper, tape, wardrobe boxes, and specialty packing materials. Ask about supply packages and delivery options.
What if something gets damaged?
While we take every precaution to keep your items safe, accidents can happen. If anything is damaged, we’ll guide you through our quick and fair claims process.
Do you move long-distance?
Yes — we handle local and long-distance moves. If you’re relocating out of the area or across the state, we can help.
Can I leave items in my dresser or furniture?
Light clothing in drawers is usually fine, but we recommend removing heavy or fragile items. For safety and structure protection, furniture may need to be emptied depending on weight and design.
